TaraFit will exchange or refund any damaged or defective purchases within 14 days of delivery. Contact us at info@TaraFit.com for information on how to proceed. We want you to be happy with your purchase! If you are unhappy with your TaraFit product, please contact us within 30 days of the purchase date for an exchange or refund (less any shipping fees). Thank you for you inquiry and Happy Fitness!